We're seeking a Patient Access Specialist to join our team of compassionate caregivers. Our 25-bed critical access hospital allows our compassionate caregivers to provide excellent patient care in an environment that supports them in their professional growth and development with the latest technologies. Cibola General Hospital is one hour from Albuquerque and close to Santa Fe. Known for its mild year-round climate and outdoor activities, Grants NM offers low property taxes and inexpensive housing costs.

Cibola General Hospital provides services in general surgery, 24-hour Emergency care, Intensive Care, Internal Medicine, Obstetrics, Pathology, Pediatric Dentistry, Podiatry, Primary Care and Radiology with X-ray, CT, MRI. We have three operating rooms including a room for scopes. Clinics, Lab services, Pharmacy, Cardiopulmonary, and Rehab, and skilled care beds are provided.

POSITION SUMMARY:

The Patient Access Representative is responsible for registering patients for any/all services at the hospital and/or clinic. Including tasks such as obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details. The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances. This role relies heavily on teamwork, including lunch coverage. Additional duties and responsibilities will be assigned, based upon the needs and requirements of the facility and for the care of the patients.

MAJOR DUTIES AND RESPONSIBILITIES

• Handles administrative and clerical functions of registration. Responsible for registering all patients for any services at the hospital and or clinics.
• Obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details.
• The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances.
• Ensure excellent accuracy in completing registration process.
• Maintain competency in utilizing hospital registration software and electronic medical records systems.
• Registers patients in a timely manner.
• Ensures HIPAA compliance and abides by all Privacy laws and regulations.
• Provides outstanding customer service experience to all patients.

EDUCATION / EXPERIENCE REQUIRED

• High School diploma or equivalent
• Proficient in the use of a computer, software programs and other office equipment
• Proficient in understanding billing and registration processes and terminology
• Good interpersonal and communication skills
• Willingness to comply and understanding of Privacy Laws are regulations

MISCELLANEOUS

• Mature individual with good communication skills and ability to work under pressure with good results.
• Must be able to work closely with the Administrator and his designees.
• Must be able to maintain matters of a confidential nature and display tact and diplomacy.
• Must be proficient in Microsoft Word, Excel, and PowerPoint, and the internet.
• Excellent written and verbal communication skills required.
• Independent judgment is required to plan, prioritize, and organize diversified workload.
• Some analytic ability is required in order to gather and summarize data for reports, find solutions to various administrative problems and prioritize work.

Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines

Hospital Core Values
Compassion: We show empathy, respect and dignity in our interactions with patients and others.
Accountability: We take responsibility for one’s actions, decisions and behaviors to deliver safe care to our patients, along with our professional interactions with others.
Respect: We recognize and value each individual’s dignity, preferences and unique needs while appreciating ideas, culture, beliefs and experiences.
Excellence: We provide evidence based care, programs, services, and an environment that achieves the best outcomes.

Benefits

We offer a competitive wage, health, dental, vision, critical illness and life insurance benefits, 403(b) retirement plan, $0 generic prescription drugs, tuition reimbursement, student loan forgiveness programs, gym discounts and Home Workout Program. Qualified positions may offer sign on bonuses or relocation. Your recruiter can provide you with additional information on benefits.